Refund policy

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All exchanges and returns are assessed on a case-by-case basis. Please email us at hello@maaviatelier.com before sending any item back to us.

CHANGE OF MIND

If you change your mind about your purchase, we do not offer a refund, however we may offer a store credit.

To be eligible, the piece must be returned unworn, in its original condition and in its original packaging.

The customer is responsible for all return shipping costs and must use tracked shipping in a padded parcel. Maavi is not responsible for items lost or damaged during transit.

FAULTY OR DAMAGED PIECES

Please inspect your order upon receiving it and contact us immediately at hello@maaviatelier.com if your item is faulty, damaged or if you have received the wrong item. We will assess the issue and do our best to make it right.

OTHER RETURN CONDITIONS

Items purchased during a sale or promotion cannot be returned or exchanged.

Any returned products that show signs of wear, use or damage will not be accepted. Store credit will be issued only once the item has been received and assessed as being in a resellable condition.

We reserve the right to refuse returns, repairs or exchanges if the item does not meet the requirements outlined in this policy.

OTHER INFORMATION

Tarnishing is not considered a fault as it can occur over time through exposure to water, chemicals, perfumes, lotions and other cosmetic products. Please refer to our Jewellery Care Guide for information on how to care for your pieces.

We are not responsible for damage caused by improper care, accidents, misuse or normal wear and tear.